Copyright: Copyright © 1995 Intuit
Citation: Copyright © 1995 Intuit


*Quicken 5 for Windows Setup Help (contents)
Contents of Quicken Setup Help

You can get help on the following topics in this part of Quicken Setup:

Online software registration

Survey window


Online software registration
Software registration

Online software registration is an alternative to filling in and mailing the registration card that came in your Quicken package.  In this window (the first of two), you enter basic information about yourself, including name, address, and telephone number.

To complete the window:

1.	Enter information into each box.  Use the Tab key to move from box to box.

Initial, Company, and Phone are optional.  (If you enter a phone number, include an area code.)  You must enter information in the other boxes.

2.	Click OK.

At this time, online software registration is available only to residents of the United States, including Alaska, Hawaii, and Puerto Rico.  If you live outside these areas, mail the printed registration card to Intuit.


Survey window

In this window, you answer a series of questions that help Intuit better understand its customers.  Although completing the survey is optional, we hope you will take a moment to provide Intuit with this information.  The more we know about you, the better equipped we are to design software that meets your needs.

To complete this window:

1.	Click the Down Arrow to see possible choices for each question.  If you don't want to answer a question, skip it or select the blank line as your answer.

2.	To keep your name and address confidential, check the box.

3.	Click Register.

Quicken dials Intuit, establishes an online connection, and sends the information you entered.

When your registration is complete, Quicken ends the online connection and displays a confirmation message.


Dialing prefix window
Dialing Prefix

A dialing prefix is any combination of numbers and characters that should be sent to your modem before it dials the phone number.  Although Quicken can set up your modem automatically, it cannot tell whether a dialing prefix is required; you need to specify that information yourself.

You can either type a dialing prefix or select it from the drop-down list.

Prefix	What it does
9,	Sometimes used to obtain an outside line or dial tone.
*70,	Disables "call waiting" service for a touch-tone phone.  Prevents an incoming call from disrupting your modem session.
1170,	Disables "call waiting" service for a rotary (pulse) phone.
The comma after the dialing prefix is a "pause character."  It tells the modem to pause for 2 seconds after the dialing prefix and before dialing the phone number.

Note: The prefix to disable "call waiting" may be different in your area.  Call your phone company to confirm the correct code.


Communications port is in use

Another program is currently using the serial port that is assigned to Quicken.  It could be a general communications program, or it might be a fax modem program that is set up to receive a fax.

Check your Windows Task List for another communication program running in the background.  (To access the Task List, press Ctrl+Esc.)  Close any communication program that may be active, and then try your online connection again.

If it still doesn't work, try the following steps in the order listed.  Between each step, try your online connection again.

1.	Close Quicken.

2.	Exit Windows, and then restart your computer.

3.	Check the Task List again.

4.	Restart Quicken and then try your online activity again.


Communications port could not be set up properly

That most likely cause of this error is that your modem is set up to use the wrong port with Quicken.

1.	From the Online menu, choose Set Up Modem.

2.	In the Set Up Modem window, check your Port setting and change it if it's wrong.

(You may have selected a port that's not available on your system or that's used by another device, such as your mouse.)

3.	If you're not sure which port is correct, select a different setting, and then try your online activity again.

Another possible cause is that the port might be in use by another program.  It could be a general communications program, or it might be a fax modem program that is set up to receive a fax.

1.	Check your Windows Task List for another communication program running in the background.  (To access the Task List, press Ctrl+Esc.)

2.	Close any communication program that may be active, and then try your online connection again.

A possible (but much less likely) cause is that the card holding your selected port may be currently inactive.  To ensure that your modem is properly installed, refer to your modem's user guide, or call the Product Support number for your modem manufacturer.

If you have tried the suggestions above, try using the Windows Terminal program (with Quicken not running) to see whether your modem responds.

For instructions, click here.


Not enough memory to go online

Try the following steps in the order listed.  Between each step, try your online connection again.

1.	Close down any other programs that are running.

2.	Close Quicken and then restart it.

3.	Close Quicken and then restart Windows.

4.	Close down all programs, exit from Windows.  Then reboot your computer.


Your modem could not be set up properly

When Quicken sent commands to your modem, it did not respond correctly.

Try the following steps in the order suggested.  After each step, try your online activity again.

1.	Your modem may be turned off, or the modem cable may be loose.

If you have an external modem, check to be sure it is turned on.  If it is already turned on, turn it off, wait a few seconds, and then turn it on again.

Check your modem cable to be certain it is securely connected at both ends.

If you have an internal modem, exit Windows and then restart your computer.

2.	If you changed the reset and/or initialization string in Advanced Modem Setup, restore the original values.

From the Online menu, choose Set Up Modem.  In the Set Up Modem window, click Autoconfigure.

3.	Another communications program could have left your modem in a state that is incompatible with Quicken.

Close both Quicken and the other program, exit Windows, and then restart your computer.

4.	With Quicken not running, try using the Windows Terminal program to see whether your modem responds.

For instructions, click here.


Modem not responding

When Quicken sent commands to your modem, it did not respond.

Try the following in the order suggested.  After each step, try your online activity again.

1.	Your modem may be turned off, or the modem cable may be loose.

If you have an external modem, check to be sure it is turned on.  If it is already turned on, turn it off, wait a few seconds, and then turn it on again.

Check your modem cable to be certain it is securely connected at both ends.

If you have an internal modem, exit Windows and then restart your computer.

2.	Another communications program could have left your modem in a state that is incompatible with Quicken.

Close both Quicken and the other program, exit Windows, and then restart your computer.

3.	With Quicken not running, try using the Windows Terminal program to see whether your modem responds.

For instructions, click here.


No dial tone detected

Your modem is in the same situation you would be in if you heard no dial tone when you picked up your telephone receiver.

The most likely cause is that your phone cord is not securely connected (or not connected at all) to either your modem or the wall jack.  Was someone else using the same phone line when you attempted to connect?  Did you (or someone close to you) trip over the phone cord?

Also, check to see that the phone line is plugged into the correct socket on the back of the modem, the one labeled "Line."


Access phone number is busy

When the primary phone number is busy, Quicken automatically dials an alternate number.  If that number is also busy, you see this message.  Current usage of Intuit's online services may be unusually heavy.  If this is the case and you try again in a few minutes, you should be able to connect successfully.

There are some other possible causes:

•	The access phone number in the Set Up Modem window is correct and should not be changed.  However, if you did change it, the replacement number may be busy.  Restore the original number by selecting U.S. number (free call) from the drop-down list.

•	If you hear a fast busy signal, you may need to enter a dialing prefix to get to an outside line.  In the Set Up Modem window, enter 9, (or whatever prefix may be required) in the Dialing Prefix box.


Access phone number not answering

If you try your online activity again in a few minutes, you should be able to connect successfully.

The access phone number in the Set Up Modem window is correct and should not be changed.  However, if you did change it, the replacement number may be busy. Restore the original number by selecting U.S. number (free call) from the drop-down list.


Not answered by a modem

When your modem dialed, someone (or something) answered the call--but it does not appear to be another modem.

There are three possible causes:

•	The answering modem is in a "not ready" state, so it can't receive your modem's call.  Or it may be in a "ready" state, but it is unable to handshake (communicate) with your modem.

 If you wait a few minutes and then try again, this problem may correct itself.

•	The access phone number in the Set Up Modem window is correct and should not be changed.  However, if you did change it, the replacement number may be busy. Restore the original number by selecting U.S. number (free call) from the drop-down list.  Then try your online activity again.


Unable to connect to Intuit network

The network that connects your modem to the Intuit Host did not respond.

This problem is most likely temporary and should correct itself in a few minutes.  Please wait a few minutes, then try again.

If you continue to receive this message call Intuit Online Services Technical Support.  For the number, click here.


Unable to log in to Intuit Host on anonymous account

When you make an online connection to Intuit that does not require an Intuit Membership, your access to the Intuit Host happens via an anonymous (unidentified) account. (Examples of anonymous connections include online software registration, Portfolio Price Update free trials, and Intuit Marketplace.)

Anonymous connections should never fail.  Try again in a few minutes.  If you continue to receive this message, call Intuit Online Services Technical Support.  For the number, click here.


Autoconfigure was not able to set up your modem

Try the following steps in the order listed.  Between each step, try Autoconfigure again.  (From the Online menu, choose Set Up Modem and then click Autoconfigure.)

1.	If you have an external modem, check to be sure it is turned on.  If it is already turned on, turn it off, wait a few seconds, and then turn it on again.

Check your modem cable to be certain it is securely connected at both ends.

If you have an internal modem, exit Windows and then restart your computer.

2.	Exit Windows and then restart it.

3	Try Windows Terminal to see if it can communicate with your modem.  For instructions, click here.

4.	Exit Windows. Then turn your computer off and back on.

If you continue to get this error message, call Intuit Online Services Technical Support.  For the phone number, click here.

Please have the following information available for your support representative:

•	Modem manufacturer and model

•	Modem settings

•	Version of Quicken and version of Windows

•	Have you recently installed new communications software?

•	Were you running other communications software before you started up Quicken?

•	Do you have a replacement Windows comm driver? (if known)


Testing your modem with Windows Terminal

Follow these steps:

1.	From the Windows Accessories group, choose Terminal.

2.	From the Settings menu, choose Communications.

3.  In the Communications window, select the COM port and baud rate you are using for Quicken and then click OK.

4.	In the Terminal window, type AT and then press Enter.

If OK appears on the next line, your modem is communicating with Terminal and is set up correctly.  If OK does not appear or if you get an error message, your modem or system settings are not set up correctly to communicate with Windows.


Unable to connect within allotted time

A number of conditions could cause this problem.  Try the following steps in the order listed.  Between each step, try your online connection again.

1.	If you have an external modem, check to be sure it is turned on.  If it is already turned on, turn it off, wait a few seconds, and then turn it on again.

Check your modem cable to be certain it is securely connected at both ends.

If you have an internal modem, exit Windows and then restart your computer.

2.	The Intuit network may be temporarily unavailable.  This problem is most likely temporary and should correct itself shortly.  Please wait a few minutes, then try again.

If you continue to get this message, call Intuit Online Services Technical Support.  For the number, click here.


Windows resource problem has occurred

Try the following steps in the order listed.  Between each step, try your online connection again.

1.	Close down any other programs that are running.

2.	Close Quicken and then restart it.

3.	Close Quicken and then restart Windows.

4.	Close down all programs, exit from Windows.  Then reboot your computer.


Communications error has occurred

Try the following steps in the order listed.  Between each step, try your online connection again.

1.	Close down any other programs that are running.

2.	Close Quicken and then restart it.

3.	Close Quicken and then restart Windows.

4.	Close down all programs, exit from Windows.  Then reboot your computer.

If the problem continues, call Intuit Online Services Technical Support.  For the number, click here..

Please have the following information available for your support representative:

•	Modem manufacturer and model

•	Modem settings

•	Version of Quicken and version of Windows

•	Have you recently installed new communications software?

•	Were you running other communications software before you started up Quicken?

•	Do you have a replacement Windows comm driver? (if known)


Product support

For questions about	Contact	At this number
Online Software Registration Call this number if technical problems occur while you try to register your Quicken software online.	Intuit online services Technical Support	708-585-8500